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Speakers and Topics
Listing by Topic
Listing by Speaker
TOPICS
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z
A
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Advanced Facilitation Skills
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Advising
B
C
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Change
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Change Management
- Cross-cultural Communication
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Current Issues Facing Student Affairs back to top
D
- Dealing with Difficult People
F
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Facilitation in Multicultural Environments
G
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Gender Communication
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Gender Differences
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Group Dynamics/Building Teams
L
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Legal Issues in Higher Education
M
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Mentoring and Coaching
O
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Organizational Politics
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Problem-solving Techniques
Q
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Quality Management back to top
R
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Relationship Building
S
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Sexual Harassment
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Stress and Burnout
T
W
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Women and Women's Issues
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Working with volunteers
Request a workshop for your department or organization!
Business Etiquette: Manners in the Global Marketplace
Business etiquette and protocol intelligence helps guide you through all types of personal and professional scenarios. In this workshop, you learn how to define appropriate and inappropriate behaviors between superiors and subordinates, co-workers, professional associates and social contacts. This workshop also covers ethnic cues for the global workplace. Become empowered today to create a productive environment that promotes problem solving and collaboration.
Suggested topics include:
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Overview of protocol intelligence and business etiquette ground rules
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The making of good manners in ethnically diverse environments
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Personalities in the workplace and how to cultivate them to successful outcomes
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Professional dress, grooming and presence in work and social settings
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Etiquette and ethnics – blurring the lines
- Identifying areas of weakness and strength through active engagement exercises.
Communicate Your Way to Success
Are you frustrated by communication problems at work? Are you often misunderstood? Today’s business environment is changing at a frantic pace – mergers, reorganizations, global markets - all resulting in additional pressure to communicate more effectively across diverse cultures. Unless you are a skilled communicator with many years of practice you can quickly become intimidated or even worse embroiled in a heated argument that spirals out of control. In this hands-on workshop, participants act out a variety of situations and learn to take control and avoid being intimidated by a person or an audience. Heads of households, teachers, supervisors, corporate executives– anyone who must adapt to changing circumstances in a work situation – can benefit from applying these techniques.
Suggested topics include:
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Accurately define and identify the various listening processes
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Identify and overcome the barriers to communication in real situations
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Utilize the listening skills and non-verbal gestures learned in class
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Describe the role active listening plays in the communication process
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Utilize active listening processes to improve communication techniques
- Learn strategies to improve their communications with others in conflict situations.
Conflict Resolution in High Risk Environments
Almost every problem, every conflict, every mistake and misunderstanding has at its most basic level a communication problem that spirals out of control. With a global workplace in transition, we find it increasingly difficult to move from confrontation to cooperation. Hands-on interactive exercises teach strategies for overcoming confrontation, thus opening the way for cooperation. Learn how to negotiate your way past NO!
Suggested topics include:
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Spiral of Confrontation model
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Strategies for defusing loaded language
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Active listening techniques
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Styles of dealing with conflict inventory, and
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Improving communication skills among team members and customers.
Customer Service: Workplace in Transition
When was the last time you walked into a store and left totally frustrated? This workshop can get you on the path to getting what you want without blowing a gasket. We as customers want a product and/or service of high quality. We want to be treated well. Every organization's success depends on the quality of its service. So whether you are person behind the counter or in front of the counter, learn how to soar with a smile.
Topics include:
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A review of the social compact with communities
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Common customer service complaints
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The Human-business model and strategies for improving service in the organization
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SOAR principles for successful service
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Service recovery planning and more.
Love What You Do...It Really Matters
Attitude is more important than beauty, intelligence, and talent. It can make or break an organization. This energizing, interactive presentation teaches participants how to live each day with contagious enthusiasm. Participant learn how to:
- Take charge of their attitude
- Look forward to starting the day
- Give more into life and let more out of it
Participants discover that life is not what happens to them; it's how they respond.
Time Management
A two-hour workshop designed to help all levels of people within your organization accomplish more in less time with fewer resources. Learn how to:
- Manage time and priorities
- Identify time management obstacles
- Prioritize projects
- Effectively use a planning system
- Sharpen communication skills
- Control interruptions and distractions
- Organize workflow and workspace
- Budget time
- Embrace a professional, positive attitude
- Make a difference
The workshop is educational, motivational, fun, engaging, and interactive.
SPEAKERS
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z
Looking for a Speaker?
The Continuing and Professional Studies Office provides the following speakers. Let us help you find a speaker for your next retreat, event, luncheon, etc. If you do not find what you are looking for, please email us.
Interested in a Speaking Career?
The Continuing and Professional Studies Office is always looking for speakers. If you would like to be considered as a speaker on this page, please email Dr. Jan Fernandez, janfernandez@tamu.edu.
B
Theresa Behenna
- Change
C
Jan Coates
- Love What You Do ... It Really Matters
- Inspirational
- Professional Growth
- Sales, Marketing, and Client Service
- Time Management
M
Merna Jacobsen
- Organizational Politics - Change Management
- Quality Management - Problem-solving techniques
- Customer Service - Working with Volunteers
- Cross Cultural Communication - Stress and Burnout
- Sexual Harassment - Gender Differences
- Dealing with Difficult People - Mentoring and Coaching
- Advanced Facilitation Skills - Facilitation in Multicultural Environments
P
Kelli Peck-Parrott
- Legal Issues in Higher Education - Advising
- Women and Women's Issues - Current Issues Facing Student Affairs
- Gender Communication - Group Dynamics/Building Teams
- Handling Conflict - Relationship Building
- Issues of Difference (focused on cultural differences and communication styles)
R
Dennis Rosen
- Customer Service
- Marketing