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Speakers and Topics

by KBerg — last modified 2009-08-11 15:05

Listing by Speaker

Request a workshop or speaker for your next event. From 1-hour presentations to full day workshops or more, we can customize the topic to your specific needs.

TOPICS

Advanced Facilitation Skills speaker bio
Advising speaker bio
Business Etiquette: Manners in the Global Marketplace speaker bio
Change speaker bio
Change Management speaker bio
Communicate Your Way to Success speaker bio
Conflict Resolution in High Risk Environments
Corporate Leadership and Networking
Cross-cultural Communication speaker bio
Current Issues Facing Student Affairs speaker bio
Customer Service: Workplace in Transition speaker bio
Dealing with Difficult People speaker bio
Effective Communications speaker bio
Etiquette - a dining experience speaker bio speaker bio
Facilitation in Multicultural Environments speaker bio

Gender Communication speaker bio
Gender Differences speaker bio
Issues of Difference speaker bio

Legal Issues in Higher Education speaker bio
Love What You Do...It Really Matters speaker bio

Mentoring and Coaching speaker bio
Memory (Improve Your Memory) speaker bio

Organizational Politics speaker bio

Problem-solving Techniques speaker bio

Quality Management speaker bio
Relationship Building speaker bio

Sexual Harassment speaker bio
Stress and Burnout speaker bio

Team-building (on the "World's Fastest Speedway") speaker bio
Time Management speaker bio
Women and Women's Issues speaker bio
Working with volunteers speaker bio back to top

Request a workshop for your department or organization!

Business Etiquette: Manners in the Global Marketplace

Business etiquette and protocol intelligence helps guide you through all types of personal and professional scenarios. In this workshop, you learn how to define appropriate and inappropriate behaviors between superiors and subordinates, co-workers, professional associates and social contacts. This workshop also covers ethnic cues for the global workplace. Become empowered today to create a productive environment that promotes problem solving and collaboration.

Communicate Your Way to Success

Are you frustrated by communication problems at work? Are you often misunderstood? Today’s business environment is changing at a frantic pace – mergers, reorganizations, global markets - all resulting in additional pressure to communicate more effectively across diverse cultures. Unless you are a skilled communicator with many years of practice you can quickly become intimidated or even worse embroiled in a heated argument that spirals out of control. In this hands-on workshop, participants act out a variety of situations and learn to take control and avoid being intimidated by a person or an audience. Heads of households, teachers, supervisors, corporate executives– anyone who must adapt to changing circumstances in a work situation – can benefit from applying these techniques.

Conflict Resolution in High Risk Environments

Almost every problem, every conflict, every mistake and misunderstanding has at its most basic level a communication problem that spirals out of control. With a global workplace in transition, we find it increasingly difficult to move from confrontation to cooperation. Hands-on interactive exercises teach strategies for overcoming confrontation, thus opening the way for cooperation. Learn how to negotiate your way past NO!

Corporate Leadership and Networking

Proper etiquette is not about looking good; it is a fundamental part of your professional skills. According to research done by Harvard University, The Carnegie Foundation and the Stanford Research Institute, more than 85% of job success is based on “soft skills”, our personal conduct and the ability to put others at ease. Corporate clients expect Five Star treatment, and in today’s fiercely competitive market you are seldom given a second chance.

Business executives routinely find themselves in situations where they must communicate effectively with clients and colleagues. Understanding the intricacies of networking is what thoughtful business owners and major corporations consider a survival tool. Networking is not inauthentic chitchat, but genuine conversation that is key to building relationships. People like doing business with people they respect and trust.

Topics include:

Making a Grand Entrance
Name Tags
Host/Guest Duties
Introduction Skills
Introducing Others
Areas to Avoid
How to Break Into a Conversation
Body Language
Business Card Etiquette
The Do’s and Don’ts of “Small Talk”
And more…

Customer Service: Workplace in Transition

When was the last time you walked into a store and left totally frustrated? This workshop can get you on the path to getting what you want without blowing a gasket. We as customers want a product and/or service of high quality. We want to be treated well. Every organization's success depends on the quality of its service. So whether you are person behind the counter or in front of the counter, learn how to soar with a smile.

Topics include:

A review of the social compact with communities
Common customer service complaints
The Human-business model and strategies for improving service in the organization
SOAR principles for successful service
Service recovery planning and more.

Effective Communications

What is so important about communicating effectively? The ability to communicate skillfully is the single most important ingredient for success and achievement in today’s workplace. Effective communication skills are the foundation for professional, personal and supportive relationships. Powerful communication techniques can lead to promotions, to building better relationships, to establishing your leadership potential, and to working more effectively with your boss and team.

YOU WILL LEARN HOW TO

1. Create rapport and build trust

Body language
Voice tone
Professional image

2. Make an impact

The importance of timing
Get others to see your point of view
Understanding your personal attributes and how to further develop it

3. Deliver clear and assertive communications

Learn how to think on you feet
Understand listening techniques
Respond to negative questions
Handle and accept criticism
Use the right words at the right time

4. Make a positive first impression

Set the stage
Avoid common mistakes
Recognize the importance of professionalism

Etiquette - a dining experience

Confidence in dining situations frees one to pay closer attention to the business at hand. When we are nervous, we cannot give one hundred percent of our concentration to our fellow diners, and this could lead to disaster in business. Constantly worrying about which fork to use, what to do if you have dropped your napkin, and what role you hold in a “toast” is a very legitimate concern. Knowing how to handle one’s self with poise in dining situations adds to an individual’s overall effectiveness when representing an organization in social and business events.

Topics include:

Extending and Accepting Invitations
Extending an Invitation
Host and Guest Responsibilities
Understanding the Table Setting
Utensil Savvy
Seating Arrangements at the Table
Napkin Know How
Toast Etiquette
Handling Accidents
American vs. Continental Dining
Coughs, Sneezes and Other Awkward Moments
Difficult to Eat Foods
Dining Conversations
And more…

Love What You Do...It Really Matters

Attitude is more important than beauty, intelligence, and talent. It can make or break an organization. This energizing, interactive presentation teaches participants how to live each day with contagious enthusiasm. Participant learn how to:

Take charge of their attitude
Look forward to starting the day
Give more into life and let more out of it

Participants discover that life is not what happens to them; it's how they respond.

Memory (Improve Your Memory)

FOR STUDENTS

Better Grades. Less Effort. Explanation of learning principles, study habits that support good memory, specific memorization techniques, tips to improve memorization efficiency, test preparation.

FOR TEACHERS

What Teachers Can Do to Help Students Remember. Teaching techniques that support efficient memorization. Test preparation.

GENERAL AUDIENCE

The Four Rs of Remembering. Explanation of the four basic principles and how to optimize them: registration (of information by paying attention), relating (of known to unknown), rehearsal (that promotes long-lasting memory), and recall (especially in the face of interference, "tip-of-the-tongue" problems).

Team-building (on the "World's Fastest Speedway")

In today’s workplace it is vital to have your “team” going in the same direction with the same goals in mind. Whether your team is made up of 10 people in a small office, 300 people in a large school, or thousands of employees in a corporation, it is important to be able to work together in a positive way. A half-day or all-day workshop brings your group together for a speedway experience through a unique and fun team-building concept. Teamwork development specialists communicate directly with your key personnel, customizing the sessions to your goals. This experiential learning puts you in the driver's seat at the TEXAS WORLD SPEEDWAY with customized, meaningful team-building, and leadership training opportunities like no other.

Your team’s shared experience will:

improve communication
boost morale
foster creativity
strengthen bonds
define a shared vision and mission
ultimately create a stronger, more successful team

Time Management

A two-hour workshop designed to help all levels of people within your organization accomplish more in less time with fewer resources. Learn how to:

Manage time and priorities
Identify time management obstacles
Prioritize projects
Effectively use a planning system
Sharpen communication skills
Control interruptions and distractions
Organize workflow and workspace
Budget time
Embrace a professional, positive attitude
Make a difference

The workshop is educational, motivational, fun, engaging, and interactive.

SPEAKERS

Looking for a Speaker?

microphone The Continuing and Professional Studies Office provides the following speakers. Let us help you find a speaker for your next retreat, event, luncheon, etc. If you do not find what you are looking for, please email us.

Interested in a Speaking Career?

The Continuing and Professional Studies Office is always looking for speakers. If you would like to be considered as a speaker on this page, please email Dr. Jan Fernandez, janfernandez@tamu.edu.