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Workplace Skills

by KBerg — last modified 2009-09-29 10:36

 

Enhancing the Workplace Environment

In today's world, you have to listen carefully, think quickly and know when and how to effectively respond in a multitude of dynamic and complex situations. It is not enough that you know how to do your job well; you must also be able to work effectively in a team. In today's lean business, your unique combination of core competencies and soft skills will give you the competitive edge.

Soft skills refer to the cluster of personality traits, social graces, facility with language, personal habits, friendliness, and optimism that mark people to varying degrees. Soft skills complement hard skills, which are the technical requirements of a job.

Companies value soft skills because research suggests and experience shows that they can be just as important an indicator of job performance as hard skills.

The top ten soft skills are:

   1. Strong Work Ethic       6. Acting as a Team Player
   2. Positive Attitude      7. Self-confidence
   3. Good Communication Skills      8. Ability to Accept and Learn from Criticism
   4. Time Management Abilities      9. Flexibility/Adaptability
   5. Problem-solving Skills    10. Working Well Under Pressure

 

Request a workshop for your department or organization! Please request a speaker/facilitator 3-12 months in advance of desired event dates. Our desire is to provide you with the best possible speaker/facilitator. If you want to secure a speaker in less than 3 months, we will do our very best to fulfill your request.

 

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    Request a workshop for your department or organization!

 

Business Etiquette: Manners in the Global Marketplace

Business etiquette and protocol intelligence helps guide you through all types of personal and professional scenarios.  In this workshop, you learn how to define appropriate and inappropriate behaviors between superiors and subordinates, co-workers, professional associates and social contacts.  This workshop also covers ethnic cues for the global workplace. Become empowered today to create a productive environment that promotes problem solving and collaboration.  

Suggested topics include:

    • Overview of protocol intelligence and business etiquette ground rules
    • The making of good manners in ethnically diverse environments
    • Personalities in the workplace and how to cultivate them to successful outcomes
    • Professional dress, grooming and presence in work and social settings
    • Etiquette and ethnics –  blurring the lines
    • Identifying areas of weakness and strength through active engagement exercises.

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Communicate Your Way to Success

Are you frustrated by communication problems at work?  Are you often misunderstood?  Today’s business environment is changing at a frantic pace – mergers, reorganizations, global markets - all resulting in additional pressure to communicate more effectively across diverse cultures. Unless you are a skilled communicator with many years of practice you can quickly become intimidated or even worse embroiled in a heated argument that spirals out of control.  In this hands-on workshop, participants act out a variety of situations and learn to take control and avoid being intimidated by a person or an audience. Heads of households, teachers, supervisors, corporate executives– anyone who must adapt to changing circumstances in a work situation – can benefit from applying these techniques.   

Suggested topics include:

    • Accurately define and identify the various listening processes
    • Identify and overcome the barriers to communication in real situations
    • Utilize the listening skills and non-verbal gestures learned in class
    • Describe the role active listening plays in the communication process
    • Utilize active listening processes to improve communication techniques
    • Learn strategies to improve their communications with others in conflict situations.

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Conflict Resolution in High Risk Environments

Almost every problem, every conflict, every mistake and misunderstanding has at its most basic level a communication problem that spirals out of control.  With a global workplace in transition, we find it increasingly difficult to move from confrontation to cooperation.  Hands-on interactive exercises teach strategies for overcoming confrontation, thus opening the way for cooperation. Learn how to negotiate your way past NO! 

Suggested topics include:

    • Spiral of Confrontation model
    • Strategies for defusing loaded language
    • Active listening techniques
    • Styles of dealing with conflict inventory, and
    • Improving communication skills among team members and customers.   

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Customer Service: Workplace in Transition

When was the last time you walked into a store and left totally frustrated?  This workshop can get you on the path to getting what you want without blowing a gasket.  We as customers want a product and/or service of high quality. We want to be treated well.  Every organization's success depends on the quality of its service.  So whether you are person behind the counter or in front of the counter, learn how to soar with a smile.

Topics include:

    • A review of  the social compact with communities
    • Common customer service complaints
    • The Human-business model and strategies for improving service in the organization
    • SOAR principles for successful service
    • Service recovery planning and more.

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